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Lucky Ones Casino: Your Trusted Choice for Responsible Gambling in Canada

Introduction

Responsible gaming at Lucky Ones is founded on the principle of ensuring that gambling remains a controlled and entertaining activity, pursued with full awareness of its risks. Our aim is to promote conscious participation in games of chance, so players enjoy a safe and balanced experience. Lucky Ones is committed to supporting every player by providing tools, resources, and assistance to encourage responsible gaming behavior and to respond promptly to any concerns.

Risk Awareness

Recognizing the early signs of potential gambling-related problems is crucial to maintaining control over your gaming activities. Common indicators of gambling dependency include, but are not limited to:

  • Frequently placing bets in a short period or chasing losses.
  • Persistently thinking about gambling, even when not playing.
  • Neglecting personal, family, or professional obligations due to gambling.
  • Borrowing money or using funds intended for essential expenses to gamble.
  • Feeling anxious, restless, or irritable when attempting to reduce or stop gambling.

To help you self-assess your behavior, please consider the following statements. Reflect honestly and mark how often each applies to you:

  1. I feel the need to gamble with increasing amounts of money to achieve the same excitement.
  2. I have tried to cut down or stop gambling but was unsuccessful.
  3. I often gamble to escape feelings of stress, anxiety, or depression.
  4. I have lied to family or friends to conceal the extent of my gambling.
  5. I have risked or lost significant relationships or opportunities because of gambling.

If you answered affirmatively to any of these statements frequently or very often, we strongly urge you to take advantage of our support tools or seek professional help.

Limits & Tools

Lucky Ones offers comprehensive limit-setting options to help you manage your gambling in a responsible and controlled manner. You may set limits on deposits, wagering time, and session duration directly from your personal account dashboard.

Deposit Limits

To set deposit limits, follow these steps:

  1. Log into your Lucky Ones account at lucky-ones-ca.com.
  2. Navigate to the Responsible Gaming section within your profile settings.
  3. Select the Deposit Limits option.
  4. Choose your desired limit type: daily, weekly, or monthly.
  5. Enter the maximum amount you are comfortable depositing within the selected timeframe.
  6. Confirm your selection. The system will enforce these limits automatically, preventing deposits above the set amount.

Please note: once set, deposit limits may only be lowered immediately; increasing limits will be subject to a mandatory cooling-off period of at least 7 days.

Session Time Limits and Timers

To avoid excessive playtime, Lucky Ones provides session timers that track and limit your active gambling time.

Activate session timers as follows:

  1. Access your account dashboard.
  2. Open the Responsible Gaming tools section.
  3. Enable the session timer feature and set your preferred maximum session duration.

The timer will notify you as you approach your limit and will automatically log you out upon reaching it.

Time-Out Periods

If you need a short break from gambling, you can activate a Time-Out for a duration of 24 to 72 hours:

  1. Go to the Responsible Gaming section in your account.
  2. Select Time-Out and choose a suspension period ranging from 24 to 72 hours.
  3. Confirm your choice; your account will be inaccessible for the selected time frame.

During a Time-Out, you will be unable to place bets, deposit funds, or access games, helping you to regain control.

Self-Exclusion

For players seeking longer-term or permanent suspension from gambling on Lucky Ones, a self-exclusion process is available. This process is designed to help players take decisive steps toward recovery and control over their gambling habits.

How to Initiate Self-Exclusion

  1. Log into your Lucky Ones account at lucky-ones-ca.com.
  2. Navigate to the Responsible Gaming section in your profile settings.
  3. Select the Self-Exclusion option.
  4. Choose your intended exclusion period, starting from a minimum of 6 months up to a permanent (lifetime) exclusion.
  5. Read the terms and conditions carefully; understand all consequences associated with self-exclusion.
  6. Confirm your decision by entering your password and submitting the request.

Consequences of Self-Exclusion

  • Your account will be immediately blocked from login and play for the selected period.
  • You will not be permitted to deposit funds or engage in any gambling activities on Lucky Ones.
  • Withdrawal of any remaining account balance will be processed according to our standard withdrawal policies, unless stated otherwise during the self-exclusion confirmation.
  • Requests to lift self-exclusion before the agreed period ends require formal review and approval by the Lucky Ones support team.

During self-exclusion, we encourage you to seek external professional assistance and support.

For assistance or questions regarding self-exclusion, contact our support via [email protected] or use the 24/7 registered user live chat at lucky-ones-ca.com.

Support Resources

Lucky Ones collaborates with and recommends the following reputable organizations that offer confidential assistance and professional support for gambling-related issues.

  • GAMCARE
    Website: www.gamcare.org.uk
    Phone (UK): 0808 8020 133
    Email: [email protected]
    Description: Provides a national helpline, counseling, advice, and treatment services to help individuals affected by gambling problems.
  • Gamblers Anonymous
    Website: www.gamblersanonymous.org
    Description: A fellowship of individuals who share their experiences and offer mutual support through local meetings worldwide.
  • Canadian Problem Gambling Helpline
    Phone: 1-888-230-3505
    Website: www.problemgambling.ca
    Description: Offers confidential counselling, referral services, and support for Canadians experiencing gambling difficulties.
  • European Association for the Study of Gambling (EASG)
    Website: www.easg.org
    Description: A network promoting multidisciplinary research and education on responsible gambling and addiction prevention within Europe.

Help for Family

Supporting a loved one struggling with gambling dependency can be challenging. The following guidance and resources can help you approach this sensitive issue constructively:

  • Open Communication: Initiate conversations calmly and non-judgmentally to express your concerns.
  • Encourage Support: Suggest professional help such as counselling or joining support groups.
  • Set Boundaries: Protect your own emotional and financial wellbeing while encouraging the gambler's responsibility.

Recommended support groups and forums for family members include:

Additional help can be sought through professional psychotherapists specializing in addiction and via national gambling helplines.

Operator's Commitment

Lucky Ones is dedicated to ensuring the safety and wellbeing of its players through rigorous risk control and support mechanisms.

Risk Monitoring Procedures

  • Continuous monitoring of player behavior patterns using advanced data analytics to identify risky or irregular gaming activity.
  • Automated triggers send warning messages when unusual betting frequency or amounts are detected, encouraging players to review their activity.
  • Review of flagged accounts by the Responsible Gaming team to evaluate the need for additional contact or assistance measures.

Support Intervention Conditions

Should risk patterns indicate possible problematic gambling behavior, the Lucky Ones support team may initiate confidential contact with the player to offer assistance, which may include:

  • Providing information about responsible gaming tools and resources.
  • Advising on limit-setting and self-exclusion options.
  • Referring to specialized external support organizations.

All interventions respect player privacy and are conducted with the sole objective of promoting healthy gaming habits.

Updates

Lucky Ones may update its responsible gaming policies and tools periodically to remain compliant with legal requirements and industry best practices.

Players will be notified of material changes through:

  • Direct email communication using the email address associated with their account.
  • Visible banners or messages displayed on the website lucky-ones-ca.com.

The last revision of this Responsible Gaming page was on June 2025.

Contact & Feedback

For inquiries related to responsible gaming, self-control tools, or to request assistance, please reach out to our dedicated team using the following contact information:

We encourage all players to contact us with any questions or concerns regarding responsible gaming; your wellbeing is our priority.