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Terms&Conditions

Introduction

These Terms govern your relationship with the operator of the online casino known as Lucky Ones accessible via lucky-ones-ca.com. By accessing or using this website, you agree to comply with and be bound by these Terms. The effective date of these Terms is June 1, 2025.

Definitions

  • Operator means DAMA N.V., the company licensed by the Curaçao Gaming Control Board under license number OGL/2023/174/0082, responsible for operating the Lucky Ones online casino at lucky-ones-ca.com.
  • User or Player means any individual who registers, accesses, or uses the Lucky Ones services and website for the purpose of placing bets or playing games.
  • Account means a registered user profile created by the Player on lucky-ones-ca.com.
  • Bet or Wager means any stake of money placed by the Player on casino games or sports events offered by Lucky Ones.
  • Bonus means any promotional credit, free spins, or other benefits granted by the Operator to the Player, subject to specific Bonus Terms.
  • Wagering Requirement or Wager means the minimum amount of wagering that the Player must place in order to convert Bonus funds or winnings derived from Bonuses into withdrawable cash.
  • KYC (Know Your Customer) means the process of verifying the identity and eligibility of the Player according to regulatory standards.
  • Live Chat means the 24/7 real-time communication service available to registered Users for support purposes.

Account Registration

To create an Account at Lucky Ones (lucky-ones-ca.com), you must satisfy the following conditions:

  • You must be at least 18 years old, in compliance with Canadian age restrictions for gambling.
  • During registration, you are required to provide valid, accurate, and complete personal information, including a verified e-mail address.
  • Upon request, you must submit official documents for identity verification as part of the KYC procedure, which may include government-issued identification, proof of address, or payment source documentation.
  • You are solely responsible for maintaining the confidentiality of your Account credentials, including your password, and for all activities conducted under your Account.
  • Any detected fraud, falsification of data, or unauthorized account usage is strictly prohibited and may result in account suspension or termination without prior notice.

Betting & Gameplay Rules

Placement of bets and participation in games are subject to the following rules:

  • Minimum and maximum bet limits are specified within each game or event and must be respected by Players.
  • Players may place bets through the website interface following the instructions provided. The Operator reserves the right to refuse or annul any bet that does not comply with the Terms.
  • Bets may not be canceled or modified once confirmed, except where explicitly permitted by game rules or operational policies.
  • In live casino and chat environments, Players must maintain respectful behavior. The use of abusive language, harassment, cheating, or any form of fraudulent conduct is strictly prohibited.
  • Any attempt to manipulate game outcomes or exploit software vulnerabilities will lead to immediate suspension or termination of the offending account.

Bonus Terms

Bonus benefits offered by Lucky Ones are governed by the following conditions:

  • Bonuses require specific activation steps as described in promotional materials; failure to comply invalidates the Bonus.
  • Wagering requirements apply to all Bonus funds and must be completed within the stipulated timeframe, generally 30 days from activation unless otherwise indicated.
  • Wagers placed on prohibited or restricted games will not contribute to wagering requirements or may result in voidance of related winnings.
  • Combining multiple Bonuses or promotions simultaneously is not permitted unless explicitly allowed by the Operator.
  • The Operator reserves the right to cancel or amend any Bonus offer at its discretion, including in cases of suspected abuse or breach of Terms.

Payments & Withdrawals

Lucky Ones supports multiple payment methods for deposits and withdrawals, including:

  • Credit and debit cards issued by recognized financial institutions.
  • Electronic wallets (e-wallets) as approved and listed on the Lucky Ones website.
  • Cryptocurrency payments where applicable and permitted by local law.

The following conditions apply to all payment transactions:

  • Deposit and withdrawal limits are subject to the payment method and internal policies which may vary; such limits are disclosed prior to transaction completion.
  • No fees or commissions will be charged by Lucky Ones for deposits; withdrawal fees may apply depending on the payment method.
  • Withdrawal processing times vary by method, generally ranging from a few hours up to 7 business days, subject to successful KYC verification.
  • Funds originating from Bonus bets may be subject to wagering requirements before withdrawal.
  • Returned or canceled bets and Bonuses will be credited or reversed according to the specific Bonus Terms and rules applicable at the time.

Limitation of Liability

Lucky Ones undertakes to operate the website and games fairly and accurately. However, the following limitations apply:

  • The Operator guarantees the correctness of game results and strives to resolve any detected discrepancies promptly.
  • The Operator shall not be liable for any losses resulting from technical malfunctions, network interruptions, or unauthorized access beyond its reasonable control.
  • The maximum compensation payable by the Operator in any dispute or claim shall be limited to the amount of the Player's original stake or bet in the relevant transaction.
  • Lucky Ones excludes liability for indirect, incidental, or consequential damages arising from use of the website or services.

Intellectual Property Rights

All content, software, logos, trademarks, designs, and other intellectual property displayed on lucky-ones-ca.com are owned or licensed by Lucky Ones and/or its parent company, DAMA N.V.

  • All rights are reserved. Unauthorized copying, reproduction, distribution, or creation of derivative works is expressly prohibited.
  • Users may use materials only for personal, non-commercial purposes in accordance with these Terms.
  • Any breach of intellectual property rights may result in legal action and immediate termination of access to the website and services.

Privacy & Data Protection

Lucky Ones respects your privacy and processes all personal data in strict accordance with its Privacy Policy. By using the website, you consent to collection, storage, use, and disclosure of your information as described therein.

All personal data is handled securely and in compliance with applicable Canadian data protection laws.

Changes to Terms

Lucky Ones reserves the right to modify these Terms at any time. When changes occur, the following procedures apply:

  • Users will be notified via e-mail to their registered address and/or by prominent banners on lucky-ones-ca.com.
  • Continued use of the website or services after notification constitutes acceptance of the updated Terms.
  • If you do not agree with any change, you must cease using the website and services immediately and may close your Account.

Termination & Suspension

Lucky Ones may suspend or terminate your Account and access to services under the following circumstances:

  • Violation of these Terms or applicable laws and regulations.
  • Suspicion or evidence of fraudulent activity, money laundering, or cheating.
  • Failure to provide requested KYC documentation or refusal to cooperate in investigations.
  • At the user's own request or in case of account inactivity for a prolonged period.

Upon termination, any remaining funds in your Account will be returned subject to verification procedures and existing bonus restrictions. You will be notified by e-mail regarding the suspension or closure of your Account.

Governing Law & Jurisdiction

These Terms and your use of lucky-ones-ca.com are governed by and construed in accordance with the laws of the Province of Ontario and Canada, as applicable.

Any disputes arising out of or relating to these Terms or the use of services shall be resolved primarily via arbitration in accordance with established Canadian arbitration rules. Failing that, disputes may be submitted to the courts located within Ontario, Canada.

Contact Information

If you have any questions or require assistance related to these Terms or Lucky Ones services, please contact our support and legal departments as follows: